Babu99 Privacy Policy

Welcome to Babu99. This Privacy Policy explains how Babu99 collects, uses, stores, and protects your personal information. It applies to our website, mobile app, and all other digital services.

Babu99 is a trusted online betting and gaming platform for users in Bangladesh. We take your privacy seriously and adhere to international data protection standards. This policy explains exactly what Babu99 does — and does not do — with your information.

Babu99 reserves the right to update this Privacy Policy at any time. When changes are made, the updated date will be published on this page, and users will be notified of significant updates. Continued use of the platform constitutes acceptance of the revised policy.

Babu99 collects certain information to provide services, verify accounts, and ensure security. We collect only what is necessary — nothing more.

Babu99 uses collected data only for specific, defined purposes. Every reason your data is used is clearly outlined below. Babu99 never sells your data to third parties.

• Account management: For registration, login, password reset, and account verification.
• Payment Processing: To securely process deposit and withdrawal requests.
• Security & Fraud Prevention: To detect unauthorized access, multiple accounts, and suspicious activity.
• Legal obligations: For KYC, AML (Anti-Money Laundering), and regulatory reporting.
• Customer Support: To handle support requests, complaints, and inquiries.
• Marketing (Optional): To send you notifications about promotions, bonuses, and offers, with your consent.
• Responsible Gaming: To monitor your gaming behaviour and identify problematic patterns early.
• Platform Improvement: To analyze user experience and improve service quality.

Babu99 never sells or rents your personal data to third parties. However, limited information may be shared with trusted partners in specific circumstances.

• Payment Processors: To process transactions with approved payment providers such as Mobile Banking, Nagad, and Rocket.
• KYC verification providers: With licensed verification agencies for identity and age verification.
• Regulatory Authority: To relevant authorities when required by law or court order.
• Cybersecurity Partners: For fraud detection and prevention purposes.
• Audit and legal consultants: To ensure the company's legal and financial compliance.

In the event of a change in ownership, merger, or acquisition of Babu99, user data may be transferred to the new ownership. Users will be notified in advance if this occurs.

Babu99's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: Maintaining login sessions, storing security tokens and language preferences. The platform cannot function properly without these.
• Performance Cookies: Page load speed, error detection, and analysis of site usage data.
• Functionality Cookies: Remembers your preferred theme, language, and dashboard settings.
• Analytics Cookies (Optional): Helps improve the platform by analyzing user behavior.

You can manage or disable cookies in your browser settings. However, disabling essential cookies may prevent account login or certain features from working.

Babu99 employs industry-leading technical and administrative measures to protect your data. Our security infrastructure meets bank-grade standards.

• TLS/SSL encryption: All data transfers are secured with 256-bit TLS encryption.
• Encrypted storage: Sensitive data is stored on servers with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS Protection: Protection against server attacks and unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Staff training: All Babu99 staff receive regular training on data protection.

Babu99 retains your data only for as long as necessary. Retention periods are determined by the type of data, legal requirements, and business purposes.

• Account information: For the duration of an active account and up to 5 years after closure.
• Transaction Records: Up to 7 years due to legal obligations.
• KYC documents: 5 years after verification, or as directed by the regulator.
• Gaming Logs: 2 years for responsible gaming monitoring.
• Support Contact: Up to 1 year after resolution.
• Cookie data: Session cookies are cleared when the browser is closed; persistent cookies last 30 days to 1 year.

Once the retention period has elapsed, data is securely deleted or anonymized so that no personal identification is possible.

As a Babu99 user, you have several important rights over your own data. Babu99 respects these rights and will endeavour to respond to requests within 30 days.

Babu99 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors. Age is verified at registration and re-confirmed during the KYC process.

If we discover that a minor has opened an account, it will be closed immediately and all collected data will be deleted. Whether any deposited funds are refunded will be assessed on a case-by-case basis.

Advice for parents: Use parental control software on your device and keep your login credentials out of reach of children.

Babu99 may update this Privacy Policy from time to time. Revisions may be made as services expand, laws change, or user protections are strengthened.

• Minor updates will be reflected by a revised date on this page.
• Notifications will be sent to your registered email or mobile number for any significant changes.
• Continued use of the platform after any changes have taken effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.